FAQs

RETURNS AND EXCHANGES

What is your returns policy?

Our Guarantee of Satisfaction gives you 90 days to return any item, free of charge when posted in the UK.

Do I have to pay to return an item?

Returning your item is FREE when posted in the UK.

How do I return my order?

We hope you love your order, but if you’re not entirely satisfied for any reason, simply return it to us within 90 days in its original condition for a no-quibble refund or replacement. You’ll find a pre-paid postal label in every parcel. Just stick it on the outside of the package you wish to return and take it to any Post Office. For more information, visit our Delivery and Returns page.

How long will it take for my return to be processed?

Once we’ve received and checked your return, your refund will be processed within 48 hours and credited to the payment method you used to make your original purchase.

What can I return?

You can return items to us in the same condition with the original packaging and the dispatch note.

We’re sorry, but for hygiene reasons we generally can’t accept returns on hosiery and lingerie items if they have been worn.

DELIVERY

How much is delivery?

UK delivery costs £5.95, with free and easy returns.

Delivery to Europe is £9.95 and to anywhere else in the world is £19.95.

However, if you live in France, it may be cheaper to order from www.davidnieper.fr and if you live in Germany, you can order from www.davidnieper.de.

How is my order sent?

Orders in the UK are sent, fully insured, by Royal Mail.

When will I receive my order?

Your order will be sent to you through Royal Mail. If your chosen style is not in stock it will be made for you, and it may take a little longer. We’ll call you to keep you informed and give you an expected delivery date.

Which countries does David Nieper ship to?

We deliver in the UK and worldwide.
Please see our Delivery and Returns page for information about delivery charges.

What if I’m out when my parcel is delivered?

If you’re not in when your parcel is due to be delivered, the postal worker will deliver it to a Royal Mail Customer Service Point.
If you know you won’t be in at the time of the delivery, you can arrange for Royal Mail to leave your parcel:

With a neighbour

In a specific safe place

At a Royal Mail Customer Service Point or Post Office

Please note, you’ll only be able to do this if you entered your email address or contact number when you placed your order.

My order has not arrived, what do I do?

We’re sorry you haven’t received your items as expected. Please contact us on 01773 83 6000 or at customer.services@davidnieper.co.uk. Rest assured; we will get your order to you as quickly as possible.

ORDERING AND PAYMENTS

Do I need to set up an account to place an order?

No, you don’t. But if you set up an account, you can check out faster, view your orders and save your details, delivery addresses and favourite designs. You can also access exclusive offers by signing up to receive our email newsletter.

Orders in the UK are sent, fully insured, by trusted couriers such as Royal Mail. We also offer worldwide delivery. Please see our delivery charges.

Can I cancel or change my order?

Yes, right up to the point of your order leaving our sewing rooms. Just contact us as early as possible on 01773 83 6000 or at
customer.services@davidnieper.co.uk and we will do our best to help.

I need my order for a specific date. Can you help?

If you have a holiday or special occasion coming up, we’ll pull out all the stops to get your order to you in time. Please contact our customer services team on
01773 83 6000 or at customer.services@davidnieper.co.uk
to discuss your requirements.

When will I be charged for my order?

Your payment is processed when you place your order. If you've ordered several items and we need to send them separately, the full payment will still be taken at the time you order.

Where can I enter a promotional code?

Once you have added your item/s to your basket, you will be prompted to go to the checkout step. You can also check out at any time by clicking on the shopping bag icon in the top right-hand corner of your screen.

Underneath your ‘Order summary’ in the checkout page, you will see a box with the question: ‘Do you have a promo or gift code?’. Click on this box to enter your code, then click 'Apply'.

Do you ever have a sale?

Yes, we do. We have sales and promotions from time to time throughout the year, make sure you are signed up to receive our weekly emails and we will let you know when they are. You can sign up at the bottom of our homepage.
Sign up here

Is it safe to order online?

We use the most secure method of transmitting your information. We don’t see or store your credit card information; it is processed by a dedicated and security-certified payment processor, which is compliant with Visa and MasterCard security standards.

ALTERATIONS AND REPAIRS

Do you offer an alterations service?

Yes. You can ask us to shorten the sleeves or hems on almost any of our clothes, apart from knitwear and lined jackets. We can sometimes offer you longer sleeves and hems too. Just call us on 01773 83 6000 or click here for more information.

Do you offer a repairs service?

Yes, we offer lifetime free repairs on David Nieper clothes (excluding postage). Just get in touch with our repair team on
01773 83 6000

GIFT VOUCHERS

Do you sell gift vouchers?

Yes we do. You can choose gift vouchers for £25, £50, £75, £100 or £500 and have them posted to you or directly to your lucky recipient. Buy gift vouchers here or call 01773 83 6000 to order over the phone.

ABOUT THE CLOTHES

Do you design and make all your clothes?

We have a talented in-house design studio, who produce our core collections, from first stich to final thread. These exclusive designs are at the heart of our business.
These are complemented by accessories, lingerie and other pieces that we carefully select to meet our high standards.

Where do you get your fabrics from?

We work with dozens of fabric suppliers, and select only the finest fabrics and yarns for our designs. Every single one of them is carefully vetted to make sure they meet our rigorous ethical and sustainability standards.
We select natural and natural-original fibres whenever we can because of their luxurious feel, good looks and sustainability. So you’ll find lots of pure cotton, cosy lambswool, sublime silk and luxurious merino in our collections. Every bolt of fabric or skein of yarn must look fabulous and feel comfortable against the skin – and be durable enough to give years of wear.
Find out more about our luxurious fabrics.

My item will be specially made for me. What does this mean?

We make your clothes here in our Derbyshire sewing rooms. If your chosen style isn’t immediately available, we’ll make it just for you. Our customer services team will be in touch to let you know when you can expect delivery.

Do you make all your clothes in Derbyshire?

Yes. We’re proud to be a family-run British fashion business based right here in Derbyshire, which is the traditional home of British textiles. Our sewing and knitting rooms are buzzing with skilled people, hard at work using authentic dressmaking skills. We are committed to manufacturing here in the UK and providing education and skills for our local community. The only items in our collections that we don’t make ourselves are branded accessories, jeans, lingerie, slippers and hosiery. For those ranges, we select only from companies who offer a high level of quality, comfort and fit.
Find out more about us

How do you make your clothes?

We do things the traditional way here in our Derbyshire sewing and knitting rooms. A skilled team of over 100 seamstresses, cutters, dressmakers and knitters make your clothes using time-honoured techniques mastered over decades. Nearly all our seamstresses have the practised skills to make a garment in its entirety, from start to finish. In fact, your order will often be made just for you, with an accompanying label that’s proudly signed by the people who’ve made your clothes.

Find out more about how we make your clothes

Why is a style in my catalogue no longer available?

Be assured that if we have fabric available for any style in our current collection, we will always make it for you. But even though we make all our womenswear and nightwear, sometimes we have to discontinue a style due to circumstances beyond our control. This is usually because a fabric or yarn becomes unexpectedly unavailable or is not up to our high quality standards. If this happens, our friendly customer services team will always try to offer you an appropriate alternative.

MY ACCOUNT

How do I create an account?

To create your own account, click on ACCOUNT in the top right-hand of your screen. Then click on ‘Create an account’.
Now, you can check out faster, view your orders and save your details, delivery addresses and favourite designs. You can also access exclusive offers and discounts if you subscribe to receive our email newsletter.

How do I log into my account?

Just click on ACCOUNT in the top right-hand of your screen to sign into your account. Alternatively, you will be prompted to sign in during the checkout process (or you can check out as a guest).

I’ve forgotten my password. What shall I do?

Firstly, don't worry! Resetting your password is easy. Just head to the sign-in page and click on ‘Forgotten your password?’. We’ll then send you an email with a link to reset your password.