How we hold and manage your personal information at David Nieper
Your privacy is important to us at David Nieper. This policy together with our Terms of Use and any other documents referred to in it sets out how we process any data that we collect from you or that you give us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
What personal information do we collect?
We collect information that you provide to us on our website or over the phone and on our order forms.
The information we collect helps us to provide you with a better and more personalised service. We collect and use the data to send you more relevant emails and product information, to make improvements to our site and help improve the experience and service we offer you.
We may collect, store, analyse and use the following kinds of personal information:
- Information about your computer and about your visits to us and our website, www.davidnieper.co.uk, including your IP address, geographical location, operating system and browser type, referral source, length of visit, entry and exit points and number of page views
- Information you provide to us when you sign up for an account including your name, address, email address and telephone number
- Information regarding transactions carried out between us including your purchase history (what you bought and when)
- Information you provide to us when you subscribe to our email programme ‘Be the first to know’ and/or catalogue mailings. This information includes your name, email address, home address and in some cases telephone number
- Any other information you may send to us
What are cookies?
A cookie is a small amount of data, which often includes a unique identifier, that is sent to your computer or mobile phone browser from a website’s computer and is stored in your device’s browser (computer, mobile device, iPad etc.). Each website you visit can send its own cookie to your browser unless you have set your browser’s preferences to refuse the cookie – see Refusing to accept Cookies.
How does David Nieper use cookies?
We use cookies to gather and analyse how you and other customers use our website. We use cookies to track what you do when you visit us – where you come from and go to, and we use them to recognise you when you visit us again. We do so in order to do the following:
- Administer the website
- Personalise the website to you and the things you are most interested in
- Enable you to use services on the website (for example enabling us to recognise you when you visit us and speeding up service to you)
- Speed up your searches on our website
- Analyse what our customers do, usually in groups, including what they view so that we can offer relevant products and services in the future
- Ensure that the information is presented to you in the best format for your computer, iPad or mobile device
- Enable you to participate in interactive features of our service
How do we analyse cookie data?
We use Google Analytics, an analysis tool used by most companies, to analyse what our customers do on the website. We use this to understand how groups of customers use the website. Google also stores this information, however it is anonymous and no individual can be identified. Details of Google’s privacy policy can be found here.
Sometimes we produce reports using Google Analytics or other tools about how groups of our customers use our website and services. We sometimes share this data with third parties. This data is always anonymous and cannot identify you or any other individual.
How do I recognise a David Nieper cookie?
A list of our cookies is included below.
- Cloudflare - Performance / Content Delivery ( __cfduid )
- Google Analytics - Analytics and Marketing ( _ga, __gid )
- MaxMind - Fraud Prevention ( __mmapiwsid )
- David Nieper - Site Functionality / Basket and Marketing ( frontend, dn_tv_vi )
- Site cookie acceptance (cookies_accepted)
It is possible that other cookies appear when you visit us, for example if you look at a video that is held on YouTube but embedded in and viewed from our site. We, like other websites, cannot control this and you may wish to consult the privacy policies of companies that serve their cookies to you.
Refusing to accept cookies
You don’t have to accept cookies. You can refuse to accept them by activating the setting in your browser that allows you to refuse. If you do this please be aware that you will not be able to access certain parts of our website and this may affect your experience.
What is our email policy?
We only send marketing emails to you if you have signed up for them on our website, over the phone or on one of our order forms. Our marketing emails are designed to make sure that you get the best service from us including being the first to know about new products and promotions.
However, your right to control the emails you receive is very important to us so we ensure you can easily unsubscribe at any time. Each email we send offers you the opportunity to unsubscribe and you can find it by scrolling down to the bottom of your email and clicking ‘unsubscribe’.
You will of course receive important information, alerts and notices about your account or emails that provide you with service information about a transaction (for example about a recent purchase you have made, confirmation of delivery dates etc.).
We recognise that your data is private and we will not share your email data with anyone else.
If you believe you have received unwanted, unsolicited email from us, sent by us or purporting to have been sent by us, please forward it to us with your comments at customer.services@davidnieper.co.uk
Email programmes under subscription that we maintain include:
- Our ‘Be the first to know’ programme with regular updates on our product range, e-zine and latest promotions
Do we analyse email data?
We sometimes track how you or groups of our customers interact with our emails to understand what content and products interests you most. This means we may track and store when you open or click on an email. Only very limited data is collected and stored, for example email content you clicked on, web page viewed, time and date. We analyse this information to help us tailor emails to you.
Do we use your data in any other way?
We may use your information to send you information about our products where we believe there is legitimate interest in doing so, and to notify you about changes to our service. We will use your data to carry out any contractual obligations that we have towards you.
Security. Where do we store your personal data?
We take every reasonable step to protect your personal information. All information you provide to us is stored on our secure (password protected and firewalled) servers. Any payment transactions will be encrypted using PCI approved third party technology.
Where we have given you (or where you have chosen) a password that enables you to access certain parts of our site, you must keep this password confidential. Please never share your password with anyone. No one from David Nieper will ever ask you to disclose it.
We store the personal information you provide to us within the European Economic Authority.
We may share information that we collect from you with other companies who assist David Nieper in promoting our products and services. These companies may be based in countries outside of the European Economic Area . We may store and process this information in these countries but we will always make sure that we comply with the ‘GDPR Principles for Processing outside of the European Economic Authority’.
When you provide us with your personal data on the website , over the phone or in our factory store you are agreeing to allow us to share, store and process your data in this way. Whether the personal information you provide to us is processed by us or our affiliated companies, we will take steps to ensure that your personal information will receive the same level of protection required of us under and in accordance with this Privacy Statement and applicable data protection laws.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent anyone who is not authorised from accessing it.
We regularly review and test our systems and processes to ensure that they are as secure as possible and are updated in line with the Payment Card Industry (PCI) Security Standards and EU Data Protection Directive (Directive 95/46/EC)
Under what circumstances would we disclose any personal data?
We will not pass your information on to third parties without your permission and we do not sell your personal information to third parties for profit.
We may disclose your data to third parties only in certain circumstances:
For example we may share information about you with companies we have chosen to provide support services to us, including website hosting companies. We may also share your information with other companies who work with David Nieper in promoting our products and services in order to improve the service we offer you.
We will only provide these companies with the information that they need to carry out their services and they will not be permitted to use the information for other purposes . They will be bound by the same duty of care in protecting your data and keeping it secure.
- If we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer.
- If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Website Terms of Use or Terms and Conditions of Supply and other agreements; or to protect the rights, property, or safety of David Nieper Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
What are your rights?
You have the right to change your mind and ask us to no longer process your personal data for marketing purposes. You can exercise your right by writing to us at the address listed at the bottom of this page. You can unsubscribe from email by clicking on the ‘unsubscribe’ button. You can also exercise this right at any time by contacting us by mail or email at the contact addresses below.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we are not responsible or liable for these policies. You may wish to check these policies before you submit any personal data to these websites.
What access do I have to the information you hold about me?
You may ask to access the information we hold about you or ask for this data to be passed to a third party at any time. If you wish to do so please contact us via our Corporate Communications Manager (below).
You may ask us to remove any data we hold about you. If you do so please be aware that this may impact our ability to complete the contract we have with you. Should you do so we will delete all the data we hold other than anything that we are required to hold.
Will David Nieper change its privacy policy?
We may update this policy from time to time by posting a new version on our website. Please do check this page occasionally to ensure you are happy with any changes. We may also update you with changes to our policy by email.
How do I contact you if I need to?
We welcome any questions you have regarding our privacy policy as we are always keen to ensure the best possible service to our customers. If you have any comments or concerns please get in touch with the Corporate Communications Manager at:
David Nieper Ltd
Saulgrove House
Nottingham Road
Alfreton
Derbyshire
DE55 7LE
Or by email to: customer.services@davidnieper.co.uk
ICO Registration Number: Z6658728
Appendix
List of Suppliers that we may share your data with if you consented to do so
UK
Experian
Conexance
House of Bruar
Cashmere Centre
The Mailing Room
Cotswold Collections
WCF
Peter Hahn
Abacus Alliance (UK charities, and retailers active in the clothing, collectables, food & wine, gardening, gadgets & entertainment, health & beauty, household goods, home interiors and travel categories)
DBS Datamarketing Ltd
