For personal service
ring  01773 83 6000

Customer Services

We specialise in helping to make your shopping a real pleasure. Whether it be a query on your order, information and guidance on any style, advice on outfits for a special occasion, or indeed anything else - we are here at your service on 01773 83 6000.


  • Insured Delivery

    All our parcels are sent by Royal Mail, and we also offer free 1st Class returns. If you need your items for a special date, just call us on 01773 83 6000 and we will do our best to help you.

    Postage and packing:

    UK - £4.95 | Europe - £5.95 | Rest of the world - £7.95

    All our parcels are fully insured

    Despatch of your order:

    Almost all of our garments are made here in Derbyshire, often especially for you. Normally we will send your order by return, however, in the unlikely event that we are unable to deliver your order promptly, we will contact you by letter, telephone or e-mail.

    Free Returns:

    We aim to give the highest quality and service. Should you need to return anything please repack in the original packaging or box enclosing our despatch note and simply return to us by post, there is a free returns self adhesive label with our address provided for your convenience.

    For your security the Post Office can issue a certificate of posting free of charge for you to keep and it might help if you make a note of the order number in case you need to telephone.


  • Individual Size and Alterations Service

    Should you require a size that is not mentioned in the brochure, please ask. With our modern computer pattern sizing, we may be able to make a garment specially for you to your measurements. Our advisors can let you know if it is possible to make the style you want in the sizeyou need, and arrange for it to be made. Just phone 01773 83 6000.

    There is a no charge for our Individual Size service.

    Alteration Service

    Although we offer a wide range of sizes and lengths, you may want to have a hem lengthened or shortened to your exact measurements. Please telephone 01773 83 6000 and speak to one of our advisors. They can let you know if the style you would like is suitable for alteration and make the necessary arrangements. We recommend you try the garment on at home first to make sure the overall fit is right for you.

    There is a charge of £10.00 for garment shortening and £15.00 for garment lengthening.


  • No Quibble Guarantee - Our Promise to You

    • Every one of our garments is an original design
    • All our garments are created in our own workrooms in the heart of England
    • We search the world for the finest fabrics, lace and trim
    • We rigorously test every fabric before choosing them for our collections
    • All our garments are superbly cut and generously made
    • Each design is specially graded to fit your shape as well as your size
    • Every garment is hand finished and triple inspected for quality
    • We are committed to excellence and invest in future talent through our own training academy

    Everything you buy is fully covered by our 100% Satisfaction Guarantee

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