Deliveries and returns

There may be potential delays with delivery due to the current circumstances. Our customer services teams will update you regarding delivery of your order.

We have extended our returns period, which means you can send back anything that’s not quite right whenever you’re ready. As usual, all of our orders are sent via Royal Mail, which is taking all the necessary precautions in terms of hygiene and contact. You can read what they’re doing here.

Stock

Our brilliant seamstresses, pattern cutters, and designers are now back in our sewing rooms and crafting your clothing. There might be a little wait for some styles – after all, we sew them for you by hand – and if that’s the case our customer service team will be in touch.

Shop

Our factory shop in Alfreton, Derbyshire, has now reopened, and we can’t wait to welcome you through our doors. We’re cleaning regularly and will be practicing social distancing, allowing only a few visitors in the shop at one time. If you’d like to check how we’re keeping you safe before you visit, call us on 01773 522662.

Customer service

Our phone lines are open as usual from 8am to 8pm, Monday to Friday, and between 9am and 5pm on Saturdays. Our lovely team are ready and waiting to take your call.

Safety and hygiene

We’re practicing social distancing and cleaning thoroughly in our offices and factories. We oversee our entire manufacturing process here in Derbyshire, so we’re able to ensure that everyone, at every stage, is following the World Health Organization (WHO) and government guidelines in terms of hygiene, distancing and isolation.

Get in touch

If you have any questions or would just like to stay in touch, use the details below.

Call us: 01773 83 6000
Email us: customer.services@davidnieper.co.uk
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