Customer Service

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No Quibble Guarantee

We guarantee your satisfaction with anything you purchase. We will gladly refund your money or exchange an item without question. Simply return the item promptly, unused and in its original condition, with the appropriate packaging slip.

Despatch of your order

Almost all of our garments are made here in Derbyshire, often especially for you. Normally we will send your order by return, however, in the unlikely event that we are unable to deliver your order promptly, we will contact you by letter, telephone or e-mail.

Please check the measurement chart carefully. We take great care to make garments fit and many hours are spent in the design studio cutting accurate patterns to help you acheive a perfect fit.

Dress Sizing

David Nieper sizes are based on the chart above. If you are unsure exactly which size to order please phone our customer services department on 01773 83 6000 and have your measurements ready to one of our knowledgeable customer services staff. We will send you the size that we believe to be most suitable.

Size Guide for Stockings and Tights

Bra Sizing

Make sure your bra is a perfect fit. Please wear a bra when taking measurements.

• To find your bra size - 1 measure in inches directly under the bust. the tape should be tight around our body and level across your back. If the number is even add 4", if odd add 5". this is your bra size.
• To find your cup size - 2 gently measure around the fullest part of the bust making sure the tape is level across your back. The difference between your bra and your full bust measurement is your cup size.

Same as bra size = A cup 1" more = B cup 2" more = C cup 3" more = D cup 4" more = DD cup 5" more = E cup 6" more = F cup 7" more = FF cup 8" more = G cup Hence a 36" C cup would be calculated as follows:     Under bust (1) is 31" plus 5" equals 36 Bra size. Over bust measurement (2) is 38 (ie. a 2" difference) equals C cup. Thus your correct bra size is 36C.

Swimwear Sizing

1. Body Length	Regular - will fit almost everyone Long - if you are tall or have a long body, you may prefer a long length suit for maximum comfort.
2. Swimsuit Bra Styles	a. Shelf Bra - gentle support built into the lining. b. Soft cup Bra - soft preformed cup giving excellent support and shape enhancement
3. Leg Length	a. High Cut - lengthens the look of the leg by exposing more hip. b. Medium Cut - possibly the most flattering, and stretchy fabric allows you to adjust the cut a little higher or lower as you prefer. c. Low Cut - Perfect for maximum coverage.

Individual Size Service

Because we have the most modern computer pattern sizing, it may be possible to make a size not offered. Our staff will advise you on this service as not every style is suitable because material widths vary.
Special Size Service - £4.50

Alteration Service

Although we offer a wide range of sizes and lengths, you may want to have a hem lengthened or shortened to your exact measurements. Please telephone or e-mail our staff concerning this personal service, because not every style is suitable for alteration.
Garment Shortening - £5.50 Garment Lengthening - £9.50

Gift Wrapping If you are ordering a gift for someone special, let us wrap it for you in lots of tissue and a beautiful presentation box - £4.95. Select the Gift Box option within your Shopping Bag.

We can also include a gift card in the presentation box with your own personal message.

Gift Vouchers

If you are unsure what to choose for a gift you may send a Gift Voucher instead. Please telephone our staff for instructions - minimum value is £25.

Returns

We aim to give the highest quality and service. Should you need to return anything please repack in the original packaging or box enclosing our despatch note and simply return to us by post, there is a self adhesive label with our address provided for your convenience. For your security the Post Office can issue a certificate of posting free of charge for you to keep and it might help if you make a note of the order number in case you need to telephone.