BackCustomer Services
When you have a query about your order, you’d like to know more about a particular style, or you’d like to ask our advice on an outfit for a particular occasion, we’re here to help.
Your phone call or email is answered by one of our friendly team here Derbyshire in the heart of England. We work in the same building as our design studios and workrooms, so we can give you first-hand advice and we’re on the spot to sort out any issues for you.
Contact Us
By EmailYou can contact David Nieper customer services regarding issues with an order or brochure. Your email will be answered promptly and personally within office hours. |
By PhoneWe are here to help you from 01773 83 6000 |
Our Services
| Individual Size & Alterations Service |
Make Your Gift Special |
Request A Brochure |
Useful Information
| First Class Insured Delivery |
Size Guides | No Quibble Guarantee |
All our parcels are mailed 1st Class, and we also offer free 1st Class returns. If you need your items for a special date, just call us on 01773 83 6000 and we will do our best to help you.
Postage and packing:
UK - £4.95 | Europe - £5.95 | Rest of the world - £7.95
All our parcels are fully insured
Despatch of your order:
Almost all of our garments are made here in Derbyshire, often especially for you. Normally we will send your order by return, however, in the unlikely event that we are unable to deliver your order promptly, we will contact you by letter, telephone or e-mail.
Free Returns:
We aim to give the highest quality and service. Should you need to return anything please repack in the original packaging or box enclosing our despatch note and simply return to us by post, there is a free returns self adhesive label with our address provided for your convenience.
For your security the Post Office can issue a certificate of posting free of charge for you to keep and it might help if you make a note of the order number in case you need to telephone.
Should you require a size that is not mentioned in the
brochure, please ask. With our modern computer pattern
sizing, we may be able to make a garment specially for
you to your measurements. Our advisors can let you
know if it is possible to make the style you want in the size
you need, and arrange for it to be made. Just phone
01773 83 6000.
There is a no charge for our Individual Size service.
Alteration Service
Although we offer a wide range of sizes and lengths, you
may want to have a hem lengthened or shortened to
your exact measurements. Please telephone
01773 83 6000 and speak to one of our advisors. They
can let you know if the style you would like is suitable for
alteration and make the necessary arrangements. We
recommend you try the garment on at home first to make
sure the overall fit is right for you.
There is a charge of £6.50 for garment shortening and
£12.00 for garment lengthening.
Feefo Independent Feedback
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INDEPENDENT FEEDBACKFrequently Asked Questions
When can I expect to receive my order / has my order been dispatched yet?
Most items are dispatched the next day by Royal Mail 1st class. If your item is still going through our workrooms, or we are awaiting a delivery, we will let you know either by telephone or email. To find out more about our unique workrooms in Derbyshire visit the About Us section.
How do I return an item if they are not suitable?
It’s very easy. You will find a freepost return label in with your order, so simply attach to your parcel and take it to your local post office. As soon as we receive your goods, we arrange your refund or exchange – whichever you prefer.
The easy peel return label can be found on the bottom left-hand side of the dispatch note. Please give brief instructions on the back of the dispatch note of what you would like to do e.g. exchange or refund. Place the address label on the outside of the box, seal and take to your local post office. Obtain a certificate of posting for your records. We will do the rest.
I have been told my order left 10 days ago ... where is it?
We are so sorry that you haven’t received your items as expected, please contact us on 01773 83 6000 or at customer.services@davidnieper.co.uk and we will contact your local sorting office on your behalf. It could simply be that the postman has tried to deliver your parcel but not left a card. Be assured we will replace any garments, but need to make enquires first.
Do I have to pay postage if items are sent out separately?
No. We want to give you the best service possible, so if you are ordering several items we will send them to you as soon as they are available. It may mean you have more than one parcel, but you will only be charged for once for postage.
Can I cancel an order?
Yes, right up to the point of the garment leaving the building. Please help us by contacting us as early as possible on 01773 83 6000 or at customer.services@davidnieper.co.uk and we will do our best to help you.
But don’t worry if your goods have already been sent. With our no-quibble guarantee and free returns, you can simply pop it in the post back to us for a full refund.
When do you take payment?
We only charge your card when your order is about to be sent to you. All major debit and credit cards are accepted.
Cheques are, however, cashed when we receive them.
Why doesn't your site confirm availability?
We have old-fashioned values, so we handle your order personally. Our website works like a posted order or fax, it is not interlinked with our stock.
As soon as we receive your order we will contact you about availability and delivery. Almost all of our garments are immediately available from our stock room, if for any reason we cannot send it to you straight away we will keep you informed either by email or telephone.
Is it safe to order online?
Absolutely! We use the latest technology to protect your sensitive information such as your name, address and credit card details. Known as Secure Sockets Layer (SSL) it’s the most advanced security system available. In the unlikely event that someone else intercepts the information between your computer and our website, SSL makes sure that it is impossible to read.
I am having problems ordering online, can you help me?
Yes, we are here to help in any way we can. Please call our experienced customer services team. We all know the garments well and can advise on any aspect of your order or information on your account. Just phone 01773 83 6000 or email customer.services@davidnieper.co.uk.
Can you shorten the nightdress before you send it?
We prefer you to try it on at home first. This is to make sure your garment is perfect for you as shortened items cannot be returned. It’s easy and free to return it to us for alterations and a freepost return label will be included in your parcel.
If you’ve had a similar style from us before and know about our sizing we are of course happy to shorten your garment before sending.
Can you tell me if my order will be ready for my holiday?
We like to help, so if you have a birthday, holiday or special occasion please share the date with us and we will do our utmost to meet your requirements. You can contact us on customer.services@davidnieper.co.uk or by telephone on 01773 83 6000. We can also hold your order and send it on a date to suit you. We will only charge your card just before we send it to you.
Why do you send so many brochures?
Our brochures are our high street shop window. It is the only way we can let you know our latest styles and product range without you having to leave the house.
We are concerned about environment issues, so we do our best to vary the type of brochure and send as few as possible. If we get it wrong please either pass it on, recycle it, or get in touch to ask to be mailed less frequently.
I am unable to find a style, am I still able to order it?
If you are unable to find a particular style it is very likely that we can still make it for you. Contact us on customer.services@davidnieper.co.uk or ask for Kate on 01773 83 6000.
Excellent. If there is a problem they will always phone and let you know. There service is excellent and quick, if all that you have ordered is in stock. There pa king of the garments is also excellent .
All my nightwear is from David Nieper. It comes beautifully packed. It is of a very high standard, the workmanship is second to none. I appreciated a phone call because there was a slight delay on the sweater I ordered.
Very prompt reply.
Efficient service, dress arrived very quickly
customer focused
Excellent product. Excellent service. What more is there to say?
I have bought several items recently and this is because I have been delighted with every element of the buying process. One nightdress has needed to be returned because i was too voluminous for my taste. The returns process has been exemplary. All the other items have been a real pleasure to receive and wear. I have found my perfect fit, which is unusual these days of inconsistant sizing.
A British company that delivers a personal service.
fine
The service is excellent and you are kept informed of delivery.
Usually have to wait for item to be made for me (prob because I am larger size) but am always kept informed
The item was not in stock but I received a call very soon after I placed the order to give me details of when the item would be ready for dispatch.
Love my nightdress, the web site is easy to use and as I made a mistake with the colour it was quickly and pleasantly fixed. Well done
super
Always excellent service.
Kim Ball
Service was quick with no fuss, and I KNOW THAT IF i CAN'T FIGURE IT OUT FOR MYSELF THERE IS ALLWAYS SOMEONE AT THE END OFTHE PHONE
Impressed the company rep rang to apologise and explain the delay in delivery of my last order. This is good customer relations and high standard service.
Have ordered a few items and always been pleased with the service and quality of goods.
I am delighted with my products. The quality and fit is excellent .
Helpful staff
First rate service. Item beautifully packed with loving care.
The service was impeccable
Prompt and helpful
V helpful staff
excellent service as usual