For personal
service ring
01773 83 6000
Personal service
01773 83 6000

Customer Services

When you have a query about your order, you’d like to know more about a particular style, or you’d like to ask our advice on an outfit for a particular occasion, we’re here to help.

Your phone call or email is answered by one of our friendly team here in Derbyshire in the heart of England. We work in the same building as our design studios and workrooms, so we can give you first-hand advice and we’re on the spot to sort out any issues for you.

Contact Us

  • By Telephone

    We are here to help you from

    8am - 8pm Monday to Friday,

    9am - 5pm on Saturday

    There is an answerphone at all other times.

    01773 83 6000
  • By Email

    You can contact David Nieper customer services regarding issues with an order or brochure. Your email will be answered promptly and personally within office hours.

    customer.services@davidnieper.co.uk
  • First Class Insured Delivery   

    All our parcels are mailed 1st Class, and we also offer free 1st Class returns. If you need your items for a special date...

    All our parcels are mailed 1st Class, and we also offer free 1st Class returns. If you need your items for a special date, just call us on 01773 83 6000 and we will do our best to help you.

    Postage and packing:

    UK - £4.95 | Europe - £5.95 | Rest of the world - £7.95

    All our parcels are fully insured

    Despatch of your order:

    Almost all of our garments are made here in Derbyshire, often especially for you. Normally we will send your order by return, however, in the unlikely event that we are unable to deliver your order promptly, we will contact you by letter, telephone or e-mail.

    Free Returns:

    We aim to give the highest quality and service. Should you need to return anything please repack in the original packaging or box enclosing our despatch note and simply return to us by post, there is a free returns self adhesive label with our address provided for your convenience.

    For your security the Post Office can issue a certificate of posting free of charge for you to keep and it might help if you make a note of the order number in case you need to telephone.

  • Individual Size and Alterations Service   

    Should you require a size that is not mentioned in the brochure, please ask. With our modern....

    Should you require a size that is not mentioned in the brochure, please ask. With our modern computer pattern sizing, we may be able to make a garment specially for you to your measurements. Our advisors can let you know if it is possible to make the style you want in the size you need, and arrange for it to be made. Just phone 01773 83 6000.

    There is a no charge for our Individual Size service.

    Alteration Service

    Although we offer a wide range of sizes and lengths, you may want to have a hem lengthened or shortened to your exact measurements. Please telephone 01773 83 6000 and speak to one of our advisors. They can let you know if the style you would like is suitable for alteration and make the necessary arrangements. We recommend you try the garment on at home first to make sure the overall fit is right for you.

    There is a charge of £6.50 for garment shortening and £12.00 for garment lengthening.

  • No Quibble Guarantee   

    Our promise to you. Everything you buy is fully covered by our 100% Satisfaction Guarantee.

    OUR PROMISE TO YOU

    •   Every one of our garments is an original design
    •   All our garments are created in our own workrooms in the heart of England
    •   We search the world for the finest fabrics, lace and trim
    •   We rigorously test every fabric before choosing them for our collections
    •   All our garments are superbly cut and generously made
    • Each design is specially graded to fit your shape as well as your size
    • Every garkment is hand finished and triple inspected for quality
    • We are committed to excellence and invest in future talent through our own training academy

    Everything you buy is fully covered by our 100% Satisfaction Guarantee

    Our promise to you

Frequently Asked Questions

When can I expect to receive my order / has my order been dispatched yet?


Most items are dispatched the next day by Royal Mail 1st class. If your item is still going through our workrooms, or we are awaiting a delivery, we will let you know either by telephone or email. To find out more about our unique workrooms in Derbyshire visit the About Us section.

How do I return an item if they are not suitable?


It’s very easy. You will find a freepost return label in with your order, so simply attach to your parcel and take it to your local post office. As soon as we receive your goods, we arrange your refund or exchange – whichever you prefer.

The easy peel return label can be found on the bottom left-hand side of the dispatch note. Please give brief instructions on the back of the dispatch note of what you would like to do e.g. exchange or refund. Place the address label on the outside of the box, seal and take to your local post office. Obtain a certificate of posting for your records. We will do the rest.

I have been told my order left 10 days ago ... where is it?


We are so sorry that you haven’t received your items as expected, please contact us on 01773 83 6000 or at customer.services@davidnieper.co.uk and we will contact your local sorting office on your behalf. It could simply be that the postman has tried to deliver your parcel but not left a card. Be assured we will replace any garments, but need to make enquires first.

Do I have to pay postage if items are sent out separately?


No. We want to give you the best service possible, so if you are ordering several items we will send them to you as soon as they are available. It may mean you have more than one parcel, but you will only be charged for once for postage.

Can I cancel an order?


Yes, right up to the point of the garment leaving the building. Please help us by contacting us as early as possible on 01773 83 6000 or at customer.services@davidnieper.co.uk and we will do our best to help you.

But don’t worry if your goods have already been sent. With our no-quibble guarantee and free returns, you can simply pop it in the post back to us for a full refund.

When do you take payment?


We only charge your card when your order is about to be sent to you. All major debit and credit cards are accepted.

Cheques are, however, cashed when we receive them.

Why doesn't your site confirm availability?


We have old-fashioned values, so we handle your order personally. Our website works like a posted order or fax, it is not interlinked with our stock.

As soon as we receive your order we will contact you about availability and delivery. Almost all of our garments are immediately available from our stock room, if for any reason we cannot send it to you straight away we will keep you informed either by email or telephone.

Is it safe to order online?


Absolutely! We use the latest technology to protect your sensitive information such as your name, address and credit card details. Known as Secure Sockets Layer (SSL) it’s the most advanced security system available. In the unlikely event that someone else intercepts the information between your computer and our website, SSL makes sure that it is impossible to read.

I am having problems ordering online, can you help me?


Yes, we are here to help in any way we can. Please call our experienced customer services team. We all know the garments well and can advise on any aspect of your order or information on your account. Just phone 01773 83 6000 or email customer.services@davidnieper.co.uk.

Can you shorten the nightdress before you send it?


We prefer you to try it on at home first. This is to make sure your garment is perfect for you as shortened items cannot be returned. It’s easy and free to return it to us for alterations and a freepost return label will be included in your parcel.

If you’ve had a similar style from us before and know about our sizing we are of course happy to shorten your garment before sending.

Can you tell me if my order will be ready for my holiday?


We like to help, so if you have a birthday, holiday or special occasion please share the date with us and we will do our utmost to meet your requirements. You can contact us on customer.services@davidnieper.co.uk or by telephone on 01773 83 6000. We can also hold your order and send it on a date to suit you. We will only charge your card just before we send it to you.

Why do you send so many brochures?


Our brochures are our high street shop window. It is the only way we can let you know our latest styles and product range without you having to leave the house.

We are concerned about environment issues, so we do our best to vary the type of brochure and send as few as possible. If we get it wrong please either pass it on, recycle it, or get in touch to ask to be mailed less frequently.

I am unable to find a style, am I still able to order it?


If you are unable to find a particular style it is very likely that we can still make it for you. Contact us on customer.services@davidnieper.co.uk or ask for Kate on 01773 83 6000.

Feefo Independent Feedback

INDEPENDENT FEEDBACK

(1831) reviews

99%

Date Score Customer Comment Our Response
10 Hour(s) ago
#

nice product, nicely presented and sent propmptly

No Comment
11 Hour(s) ago
#

Excellent, friendly and helpful service. Couldn't ask for better.

No Comment
20 Hour(s) ago
#

Personalised, prompt and friendly service.

No Comment
22 Hour(s) ago
#

I had to wait for my order but they always kept me "up to speed"

No Comment
36 Hour(s) ago
#

The pyjamas came quickly and were nicely packaged as usual

No Comment
39 Hour(s) ago
#

Excellent service, everyone I have spoke to have been really friendly and helpful.
I would recommend them.

No Comment
44 Hour(s) ago
#

Friendly and helpful service

No Comment
47 Hour(s) ago
#

The service was efficient and I received the nightdress within three days. The only thing that I would suggest to you is not to bombard me with too many catalogues and that you consider whether separate cost for packaging is a sensible idea I would prefer to have one price inclusive of packaging. I am perfectly happy to see catalogues for the new season (at most four a year) and for you to email me with offers in between but otherwise please save the planet by not printing them for me and directing me instead to offers through the website.

No Comment
47 Hour(s) ago
#

David Nieper's service is second to none.

No Comment
13-Sep-2014
#

I have changed my size....smaller, Thank Goodness! It was so nice that someone took the trouble to ring me to check. That is great service, Thank You.

No Comment
13-Sep-2014
#

Usual superb service.

No Comment
13-Sep-2014
#

Always an excellent service

No Comment
13-Sep-2014
#

Excellent service. Wonderful quality goods and the staff are always a pleasure to deal with. I have never had a bad experience. The firm is first class

No Comment
12-Sep-2014
#

very good fitting bras

No Comment
12-Sep-2014
#

Always good service

No Comment
12-Sep-2014
#

Nice to have the personal touch

No Comment
12-Sep-2014
#

Service, staff, packing, all perfect

No Comment
12-Sep-2014
#

Consistently high quality goods and personal service. Good information about any delays.

No Comment
11-Sep-2014
#

Good, but I feel unnecessary to ring every customer after ordering if there is no particular problem - can be a bit annoying.

No Comment
11-Sep-2014
#

I have always been very pleased with the things that I've had from David Nieper.

No Comment
11-Sep-2014
#

Your order system let me use and validate an Amex credit card without putting the correct 4 digit code in!
This meant a telephone call from your staff to obtain the correct code.

No Comment
10-Sep-2014
#

I have always had good service over some years and I love the garments

No Comment
10-Sep-2014
#

Well packed and on time.

No Comment
09-Sep-2014
#

Good quality products.

Thank you for you comments about the quality of our garments, this is one of our priorities. We make the garments in our Derbyshire workrooms and if your order is not immediately available we will keep you informed of its progress.

Kim Ball
09-Sep-2014
#

Good and fast service

No Comment

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